Draft for client review. This page was drafted from the details supplied and is provided as a starting point, not as legal advice. TODO-REGISTERED-NAME should have it reviewed by its own solicitor or accountant, and is responsible for confirming it reflects how the business actually operates, before the site goes live.
Terms & conditions
1. Who you are contracting with
TODO-REGISTERED-NAME, trading as Palugada Store.
Registered in England and Wales, company number TODO-COMPANY-NO.
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.
VAT: [CLIENT TO CONFIRM: VAT number, or confirm not registered]
Email: info@palugadastore.co.uk · Telephone: [CLIENT TO CONFIRM: customer service telephone number]
2. These terms
These terms apply to every order placed through this website. By placing an order you confirm you accept them. Please read them before ordering.
3. Orders
Your order is an offer to buy. A contract forms only when we send you an order confirmation email. If we cannot supply an item — for example it is out of stock or incorrectly priced — we will tell you and will not charge you for it.
4. Prices and payment
Prices are shown in GBP and include VAT where applicable. Delivery costs are shown separately and confirmed before you place your order. Accepted payment methods are listed on our payment methods page.
5. Delivery
Delivery times and costs are set out on our shipping page. Risk in the goods passes to you on delivery. Title passes once payment has cleared in full.
6. Cancellation and returns
See our returns policy, which forms part of these terms.
7. Faulty or misdescribed goods
We must supply goods that match their description and are of satisfactory quality. If they are not, you are entitled to a repair, replacement or refund as provided by law.
8. Our liability
We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded. Otherwise our liability for any order is limited to the price paid for that order.
9. Complaints
Contact support@palugadastore.co.uk or [CLIENT TO CONFIRM: customer service telephone number]. We acknowledge complaints within 1 business day and aim to resolve them within 14 days.
10. Governing law
[CLIENT TO CONFIRM: governing law and jurisdiction. This depends on whether the customer base is UK or EU — see CLIENT-QUESTIONS.md Q5.1. Consumers keep the protection of the mandatory law of their country of residence.]