Draft for client review. This page was drafted from the details supplied and is provided as a starting point, not as legal advice. TODO-REGISTERED-NAME should have it reviewed by its own solicitor or accountant, and is responsible for confirming it reflects how the business actually operates, before the site goes live.
Returns & refunds
Your right to cancel
You may cancel your order within 30 days of receiving it, without giving a reason. To cancel, tell us clearly by email at returns@palugadastore.co.uk before the period expires. You then have a further 14 days to return the goods.
How to return an item
- Email returns@palugadastore.co.uk with your order reference and the items concerned.
- We issue a return authorisation and the return address.
- Send the goods back, unused and in their original packaging where possible.
Return address
[CLIENT TO CONFIRM: physical return address — a real, monitored address is required]
Return postage
[CLIENT TO CONFIRM: who pays return postage for change-of-mind returns] Where an item is faulty, incorrectly supplied or not as described, we pay return costs.
Refunds
Refunds are issued to the original payment method within 14 days of us receiving the goods back, or of proof of return, whichever is sooner. We refund the price paid plus standard outbound delivery.
Faulty goods
Nothing in this policy affects your statutory rights in respect of goods that are faulty, not as described, or not fit for purpose.
Cancellation form
You may use this wording, though you are not obliged to:
To TODO-REGISTERED-NAME, 128 City Road, London, EC1V 2NX, United Kingdom:
I hereby give notice that I cancel my contract of sale for the following goods: [items].
Ordered on [date] / received on [date].
Name: [name]. Address: [address]. Date: [date].